Job Summary
In the Service Technician role, you will be responsible for providing Dell hardware warranty service in Seattle Washington. The Service Technician will perform a variety of hardware-focused, break fix repairs on various client products from Dell. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.

Role and Responsibilities

Monitor the Help Desk for incoming and existing tickets
Communicate with customers for Help Desk tickets
Assist customers with troubleshooting hardware issues by providing direction and suggestions
Order replacement parts through Dell Tech Direct
Check in parts as they arrive
Schedule repairs with clients
Perform PC repairs in a timely fashion to ensure customer satisfaction
Travel to client locations to perform repairs
Working with Dell Support for escalations
Assist with out of warranty requests – Submit quote requests
Oversee warranty team to ensure all aspects of the job are being completed
Daily checkup on Dell Tech Direct to ensure all parts ordered have been approved.
Other job duties as assigned

Preferred Skills

Strong focus on work ethic. Reliable attendance and punctuality are important to this role
Strong technical aptitude – ability to utilize and leverage technology and systems
Proficiency with Outlook
Ability to follow verbal direction
Ability to clearly and concisely communicate technical and non-technical matters with clients
Ability to make decisions at client sites and update team accordingly
Detail-oriented and passion for producing quality work
Experience working in a team-oriented, collaborative environment
Ability to work effectively with peers, clients, and Senior Management
A+ Certification
Ability and skillset to earn the Dell Certification – Dell Certified Hardware Technician

Additional Notes

This position will require travel to customer locations in the Seattle area. You will need a valid driver’s license. Company vehicle provided.

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